Area 10 Agency on Aging is responsible for ensuring proper implementation of several civil rights laws and programs, including Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act of 1990 (ADA), the Disadvantaged Business Enterprise (DBE) program, and the External Equal Employment Opportunity (EEO) program.
In the complaint investigation process, we analyze the complainant’s allegations for possible deficiencies by our transit provider. If deficiencies are identified, they are presented to the transit provider and assistance is offered to correct the inadequacies within a predetermined timeframe.
If you have questions about how to prepare a complaint, you may contact us at 1-812-876-3383. More information about transit-related civil rights requirements may be found on the FTA’s website at www.fta.dot.gov.
Please mail any necessary paperwork here: